Privacy Policy

Who We Are

This Privacy Policy describes how renddell (renddell Limited) collects, uses, and protects your personal information. We are committed to protecting your privacy and handling your data responsibly. We operate a website dedicated to providing helpful resources and tips for log cabin porch renovation, wooden log cabin repair, weather sealing, and DIY staining guidance.

Information We Collect

We collect information in several ways to improve our services and user experience:

• Contact form submissions: When you contact us through our website, we collect your name, email address, phone number, and message content.
• Browsing data: We automatically collect information about your device, browser type, pages visited, time spent on pages, and referring URLs through analytics tools.
• Cookies: We use cookies and similar technologies to track your preferences, enhance your browsing experience, and understand how you interact with our content.
• IP addresses: Your IP address is collected and stored in our server logs when you visit our website.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Your consent: When you voluntarily submit contact forms or subscribe to our communications, you consent to us processing that information.
• Legitimate interests: We process analytics data and usage information to improve our website, understand visitor behavior, and provide better content and services.
• Legal obligations: We may process data to comply with applicable laws, regulations, and legal requests from authorities.

How We Use Your Information

We use the information we collect for specific purposes that benefit both you and our services:

• Responding to your inquiries and providing customer support through contact forms.
• Improving and personalizing your browsing experience on our website.
• Analyzing website usage patterns to enhance content quality and user interface design.
• Sending you information about updates, new content, or service improvements (only with your consent).
• Preventing fraud, ensuring security, and protecting our website from misuse.
• Complying with legal obligations and responding to lawful requests from authorities.

Data Retention

We retain your personal information for specific periods based on the type of data and its purpose:

• Contact form messages: We retain contact form submissions for up to 24 months after your last interaction with us, allowing us to maintain communication history and respond to follow-up inquiries.
• Analytics and cookie data: We keep analytics data, including cookie-related information, for up to 14 months. This helps us analyze trends and patterns in user behavior over an extended period.
• Server logs: We retain server logs containing IP addresses and access information for up to 12 months for security and troubleshooting purposes.
• Email subscriptions: If you subscribe to our mailing list, we retain your email address until you unsubscribe or request deletion.

After these retention periods expire, we securely delete or anonymize your personal information, unless we are required by law to retain it longer.

Your Rights

You have important rights regarding your personal information. Under data protection laws, you can:

• Access your data: Request a copy of the personal information we hold about you.
• Correct inaccuracies: Ask us to update or correct any incomplete or inaccurate information.
• Delete your data: Request the deletion of your personal information, subject to certain legal exceptions.
• Restrict processing: Ask us to limit how we use your information in specific circumstances.
• Data portability: Request your data in a structured, portable format and transfer it to another service provider.
• Withdraw consent: Withdraw your consent to process your information at any time without affecting the lawfulness of prior processing.
• Lodge a complaint: File a complaint with your national data protection authority if you believe we have violated your rights.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and track how you interact with our content. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for longer periods).

Types of cookies we use include essential cookies for website functionality, analytical cookies to understand visitor behavior, and preference cookies to remember your settings. You can control cookie settings through your browser, though disabling certain cookies may affect your browsing experience. For more detailed information about our cookie practices, please refer to our Cookie Policy.

Data Protection Authority

If you believe we have violated your data protection rights or have concerns about how we process your information, you have the right to lodge a complaint with your national supervisory authority. For residents in Latvia, you can contact the State Data Protection Inspectorate (Valsts datu aizsardzības inspekcija). We encourage you to reach out to us first so we can address your concerns promptly.

Third-Party Links and Services

Our website may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services before providing your personal information to them.

Security Measures

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption technologies, secure server infrastructure, and restricted access controls. However, no security system is completely impenetrable, and we cannot guarantee absolute security. We recommend using strong passwords and keeping your login credentials confidential.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Your continued use of our website after changes have been posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.